Reference

Terms Conditions That Cover Your Account

These Terms & Conditions set out what you agree to when you open and use a km770 account — including how deposits via DANA, OVO, and GoPay are handled, what actions may affect your account standing, and which regions are eligible under local law.

DANA, OVO, GoPay coveredAccount eligibility appliesLocal law governs accessTerms updated without noticeOne account per person
km770 Terms Conditions That Cover Your Account
HOW WE HANDLE THIS

How km770 Applies These Terms Fairly

Applying Terms consistently means every account — regardless of deposit method or location — is held to the same standard. Here is how we handle the areas that matter most: data handling, account security, retention, and how you can request changes.

Account Data Handling

We store only the account data needed to process your DANA, OVO, or GoPay transactions and verify your identity. Data is not shared with third parties outside what these Terms permit.

Account Security Steps

Your account is protected via OTP verification on login and PIN confirmation on wallet withdrawals. If you notice unauthorised access, contact support immediately to freeze the account.

Data Retention Policy

Transaction records — including wallet deposits and withdrawals — are retained for the period required under applicable law. You may request a summary of your account history through the support channels listed above.

Requesting Terms Changes

You cannot alter these Terms unilaterally, but you can submit a formal objection via email. We review flagged clauses periodically and notify account holders of any accepted changes through the platform.

TERMS CONTACT PATHS

Reach Us About These Terms

If a clause is unclear or you believe your account has been actioned in error under these Terms, contact us directly. We handle Terms-related queries through live chat, email, and WhatsApp — pick whichever fits how you work on your phone. Have your account ID and the relevant transaction reference ready so we can pull the right records fast.

Live Chat Open a chat from your account dashboard for the quickest response on Terms queries. Have your account ID ready so we can look up the details without delay.
Email Support Send a detailed message to our support address for written records of any Terms dispute. Include your wallet type — DANA, OVO, or GoPay — and the transaction in question.
WhatsApp Reach our Indonesia support team on WhatsApp for account and Terms questions. This channel handles wallet verification issues and account-standing queries efficiently.

Common Questions About These Terms

These are the questions we see most often about the km770 Terms & Conditions — covering account rights, wallet rules, and what happens if something goes wrong.

Yes. All three wallet types fall under the same Terms. Rules around Deposit references, processing, and dispute resolution apply identically whether you use DANA, OVO, or GoPay.

No. These Terms permit one account per person. Duplicate accounts may be suspended without prior notice, and any balance held in a secondary account is subject to forfeiture under our duplicate-account clause.

We post updates to this page and notify you via your registered contact. Continued use of your account after the update date means you accept the revised Terms in full.

Contact support via live chat or email with your account ID and the wallet transaction reference — DANA, OVO, or GoPay. We review disputes in the order received and respond with a written outcome.

Access depends on local law and is only available where it is permitted in your region. These Terms do not override local legal restrictions; you are responsible for confirming your own eligibility.

Yes. Submit a data request through email support with your account ID. We provide a summary of your transaction records within the timeframe set out in our data retention policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.